CRM consulting and implementation services
What you get with ELEKS’ CRM consulting services
Expert guidance on choosing the best, most cost-effective CRM
With a vast team of cross-industry enterprise software experts, ELEKS will ensure you get the best-fit CRM on the market while leading you smoothly through the implementation process. From choosing the right system to implementing and configuring it to meet your business context and requirements, your end-to-end needs are covered.
Industry-leading ongoing CRM support
We have decades of experience in quality assurance and CRM software consulting, which means we’ll quickly identify – and offer solutions to – any issues that could jeopardise your enterprise system’s implementation. So you can be confident in getting the best performance from your CRM software solution.
Specialised analysis to optimise your systems and processes
Is your existing enterprise system unwieldy and underperforming? Optimise your business processes and boost productivity while streamlining costs with process and project documentation analysis from our expert team. We’ll help you set up and configure your system, so you get the most significant return from your solution.
Support as you prepare to implement or upgrade your CRM
Are you new to enterprise resource management systems? We’ll help you prepare your organisation for successful implementation and launch, guiding you through the process from start to finish, including preparing the project roadmap, scoping technical tasks, getting stakeholders on board and handling change management.
Team setup and onboarding support
From our extensive pool of experts, we’ll configure a team of multiskilled software specialists to provide enterprise application consultancy, guide you through the implementation and rollout of your system, support with in-house training and offer ongoing assistance with your enterprise solution.
Opportunities for upgrades or integrations
We have decades of experience working with enterprises in diverse industries. Our trusted team of enterprise application consultants can help you analyse your current enterprise software ecosystem, identify areas for improvement and suggest additional integration opportunities to maximise your efficiency and optimise costs.
Industries we specialise in
- Automated and upgraded sales process
- Improved customer retention process
- United client insights and service offerings
- Optimised service offerings with AI processes
- Upgraded sales document generation and management
- United BI processes and reporting
- Upgraded lead generation process
- Introduced Account 360 functionality
- Refreshed marketing activities via improved customer segmentation
- Implemented omnichannel services and improved customer service
- Simplified order management process
- Introduced seamless live integration point for flow of critical processes, with enterprise orchestrator
- Improved patient/customer retention process
- Introduced offline processes for travelling sales personnel
- Simplified service offerings and shortened the customer journey to create faster proposals
- Improved patient satisfaction through customer service portal
- Retained customer interest through omnichannel activities such as Chatbot
- Achieved customer segmentation via marketing campaigns and Customer 360
- Gained customer insights through customer service processes
- Automated inbound and outbound document generation
- Improved sales using sales funnel
- Improved BI automation using AI
- Improved customer relationships with account modelling
- Implemented unified pricing, P&L and sales approval process through product catalog and Configure Price Quote functionality (CPQ)
- Improved and simplified order generation through order management
- Higher adoption rate with marketing campaign activities
- Harnessed customer behaviour insights via omnichannel approach with AI functionalities
- Simplified complex IT ecosystem through integration orchestration
Our partnerships and certifications
Success stories
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