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CRM
Consulting & Implementation

Increase sales and drive efficiency through your processes with ELEKS’ end-to-end CRM consulting and implementation services.
enterprise applications
Customer benefits
Maximize lead volume and sales

Improve retention and customer lifetime value

Boost customer satisfaction

Facilitate teamwork for higher performance

Maximize lead volume and sales
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Improve retention and customer lifetime value
Boost customer satisfaction
Facilitate teamwork for higher performance
Success story
Cory Cates
Cory Cates
Chief Information Officer
"Our business users were impressed with how well the business analysts from ELEKS understood their workflow and business process. Our engagement with ELEKS was marked by competency and professionalism from start to finish."
Our services
With our end-to-end CRM consultancy, you can implement an optimal system for your business needs
Support with choosing the optimal CRM solution for your business needs
At ELEKS Digital, our domain experts can ensure you select the best-fit CRM from those available on the market and guide you through the CRM implementation process. From choosing the right system to implementing and configuring it to meet your business needs, we will support you with consulting services from end to end with a focus on efficiency and cost.
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Continuous quality assurance in implementation and execution
Optimizing system configuration to improve performance
Helping you prepare for a CRM implementation/upgrade
Support with cross-discipline team setup and onboarding
Defining new opportunities for upgrades or integrations
Industries we excel at
ELEKS Digital has a wealth of domain expertise in CRM consulting services across the following industries
Information technology
  • Automated and upgraded sales processes
  • Improved customer retention process
  • Aligning client insights and service offerings
  • Optimized service offerings with AI capabilities
  • Upgraded sales document generation and management
  • Unified BI processes and reporting
IT
Details
Media
  • Improved lead generation process
  • Account 360 functionality
  • Facilitated marketing activities using improved customer segmentation
  • Improved customer services thanks to omnichannel practices
  • Simplified order management process
  • Seamless live integration point for the flow of critical processes
Media
Details
Healthcare and pharma
  • Improved patient/customer retention process
  • Introduced offline processes for traveling sales personnel
  • Faster proposal creation with simplified service offerings and shortened customer journey
  • Improved patient satisfaction through the customer service portal
  • Retaining customer interest through omnichannel activities such as chatbots
Biopharma
Details
Insurance
  • Segmentation of customers through the Marketing Campaigns and Customer 360
  • Customer insights through customer service processes
  • Automated inbound and outbound document generation
  • Improved sales using the sales funnel
  • Improved BI automation using AI
Insurance
Details
Telecom
  • Improved customer relationships through account modeling processes
  • Implemented unified pricing, P&L, and sales approval process through Product Catalog and Configure Price Quote functionality (CPQ)
  • Improved and simplified order generation through Order management
  • Higher adoption rate through marketing campaigns
  • Comprehensive utilization of the knowledge of the customer activities and habits through omnichannel using AI functionalities
  • Simplified IT ecosystem through integration orchestration
Telecom
Details
Our partnerships & certifications 
ELEKS has established partnerships with leading CRM providers and industry groups
ELEKS Digital’s cross-functional team includes many experts with domain experience and certification in CRM implementation and management.

Our team has SAP Certificates, and ELEKS is a SAP, Microsoft, Odoo and Salesforce partner.
Success stories
ELEKS Digitals’ CRM consulting services have helped businesses like these achieve growth in sales and performance
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Imerys.com: One Harmonized Digital Ecosystem powered by Salesforce for comprehensive customer relationship
Established formal, unified lead management process
18% increase in average monthly leads
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Mark Battcock
Digital Communication Director
"We are very happy with our ELEKS partnership; the dedication of the team is exceptional. We would certainly recommend ELEKS and would be happy to work with them again."
mark-battcock-min
Mark Battcock
Digital Communication Director
"We are very happy with our ELEKS partnership; the dedication of the team is exceptional. We would certainly recommend ELEKS and would be happy to work with them again."
maplelife-image-min
Rebuilding an Insurance CRM Software with a Stronger Technological Foundation
Increased efficiency and transparency of all operations
Simpler maintenance and protection against cyber attacks
Cory Cates
Cory Cates
Chief Information Officer
"Our engagement with ELEKS was marked by competency and professionalism from start to finish. "
Cory Cates
Cory Cates
Chief Information Officer
"Our engagement with ELEKS was marked by competency and professionalism from start to finish. "
Get a consultation
Get in touch to identify and implement your optimal CRM solution

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The level of design, development and support services that ELEKS has provided Eagle with throughout the years has consistently exceeded our expectations. We are excited to have ELEKS partner with us as we evolve our technology platform, and I look forward to our continued relationship and collaboration in the years to come.
steve taylor
Steve Taylor,
CTO, Eagle Investment Systems
Working with the team in ELEKS has given us a leading edge in bringing our new products to the market. Their team's technical knowledge, support and customer service is outstanding, and we consider them a key partner for all our software requirements.
maranda walsh
Maranda Walsh,
Director of Engineering, Wellair
There's a real depth of best practices and industry knowledge that’s obvious when you work on projects with ELEKS. In the end, we got products that were fully and thoughtfully developed, intelligently designed and met needs we even didn't even realize we had.
paul dhingra
Paul Dhingra,
VP of Software Development, Christie Lites